Listening to your customers

24 hours a day, all year round our call centre's Assistance coordinators are ready to respond to your customers' calls. Many people may contact us with questions about various subjects; they may want to communicate important facts, or ask for advice or detailed information about your company and its business. Whether for the sort or long term, we offer you tailor-made solutions to meet your specific needs.


Call Centre

Why to outsource Call Centre?
The Call centre is the only point of contact between you, your customers and potential clients. Call centre services cover the customer's entire life cycle. Highly professional customer services are essential for the success and duration of your business.
Our Call centre:

  • operates 24 hours a day, 365 days a year
  • communicates in both Czech and English 
  • answers all incoming calls within 15 seconds 
  • is run by professional Assistance coordinators
  • operates "colour lines"         


Call Centre Services:

  • tailor made solutions based on a client's specific needs
  • bi-lingual operations (Czech and English)
  • provision of information to customers
  • collection of marketing data
  • CRM and active telemarketing services
  • coverage extends beyond business hours   

Mondial Assistance Call centre benefits

  • best possible company accesibility
  • top level quality when dealing with customers 
  • 24-hour direct contact
  • highly professional Assistance coordinators
  • various Call centre information outcome        

Mondial Assistance is taking action from behind the scenes. Our goal is to meet all your needs, from the most simple to the most complex. We work hand in hand with you, creating solutions to serve your customers. 
Please contact us to receive more information about our offer.