Medical information lines can help orienting the patient according to his actual needs, will serve as a liaison service between the patient and the provider (accuracy of the consultation, cost-effective network) and be a support for the patient to find his way through the medical and funding system.
The main objective of medical information lines is to give the accurate medical information (more personalised service than a simple access to an internet information site) while avoiding unjustified consultation, hospitalisation or self-medication.