Feel comfortable while travelling

24 hours a day, 364 days a year, our operators are on hand to answer your customers' emergency calls. When your customers travel around the world, they are exposed to many risks - illness, accidents or other, unforseen mishaps. Our people are trained to support your customers in any circumstance. They listen to your customers and their first responsibility is to provide them with high quality medical service.


Medical Assistance

Why is medical assistance so important?
Having medical assistance as part of one's travel package reassures travellers throughout their journey. Anywhere, anytime, your customers may face various difficulties. Knowing they are protected with high quality medical assistance services can disminish the negative impact these difficulties have on your customers. Here is a list of our medical-travel assistance products.   

  • medical treatment in case of illness and/or accident  
  • hospitalisation  
  • repatriation  
  • accompaniment of family members (children)  
  • dental care  
  • travel ticket re-booking  
  • information services  
  • cancellation fees  
  • lost and/or delayed luggage  
  • legal assistance      


What are the main characteristics of Mondial Assistance's Medical Assistance?

  • 24-hour, 365-day availability  
  • multi-lingual service - Assistance coordinators respond to customers in the customer's native language  
  • real time, reliable, professional service  
  • extensive network of service providers  
  • worldwide coverage     

Mondial Assistance is taking action from behind the scenes. Our goal is to meet all your needs, from the most simple to the most complex. We work hand in hand with you, creating solutions to serve your customers.
Please contact us to receive more information about our offer.