The Story by Life Itself

24 hours a day, 365 days a year, our assistance platform is available to support you and your customers whenever life has reached one of its difficult crossroads. It does not matter where your customers are or what size or kind of problem they face - they can always rely on us. Here are a vew true stories, which illustrate how we manage an assistance intervention and help get your customers back on track.

Prague, 11:30
January 4th, 2007

Vaclav returns home from his winter vacation. His new car is hard to control and oil is leaking from the hydraulic steering servo.
Vaclav calls the Mondial Assistance platform and an Assistance coordinator connects him with one of the company’s on-call specialised service mechanics....

Palma de Mallorca, 10:30
July 24th, 2006

A young couple is enjoying their vacation in Mallorca. While coming down the stairs, John falls, breaking both his heel bones! Susan calls for an ambulance to take John to the hospital. When they arrive Susan contacts the Mondial Assistance platform to get support. 
Mondial...

Ústí nad Labem, 7:50
September 17th, 2006

Catherine wakes up in the morning and discovers water leaking from the pipes in the bathroom walls. She tries to reach her landlord to locate the inlet gate but with no success. So she contacts the Mondial Assistance platform to ask for support. 
The Assistance coordinator...